Originating as a professional financial services company to provide debt recovery solutions to public and private entities alike, we have been in the business of helping your business since 2008.
Here are some of our Highlights:
Debt-IN Consultants (PTY) Ltd T/A Capability BPO was founded.
A high profile client base, including First National Bank, Standard Bank, Woolworths Financial Services, Liberty Life and Telkom was soon established.
We were appointed to the City of Johannesburg debt collection panel, expanding our service offering into the public sector.
We were appointed as the outsourced credit department for Ricoh South Africa, successfully expanding our services into the commercial sector.
We are currently a member of ADRA and BPESA, both affiliated with collection and BPO umbrella bodies globally.
We extended our footprint internationally, expanding our capability globally.
Our core strengths lie in designing customised Customer Care Solutions based on full International Customer Life-Cycle Management including Customer Care, Sales, Winback, Retention, Back Office, Legal Process Outsourcing and Digital Transformation Consulting Services.
With our Global footprint in North and South America, Europe, UAE, South Africa, Australia, New Zealand and the Philippines, we have the ability to provide services in other languages other than English, such as, German, Spanish, Turkish, Dutch, French and Italian, Japanese, Chinese, Korean, Vietnamese, Tagolog, Indonesian, and Malay etc, 24/7.
Mark founded Debt-IN in 2008. His hands on approach, keen operational insight, and extensive financial experience, gleaned from over a decade in the financial sector working with blue chip industry leaders, has led to the companies great success in the debt collection and credit recovery market.
John joined the Debt-IN team in 2010, bringing diverse (local and international) experience from within the financial sector with him. His insight and approach unlocks unseen potential in debtors’ books.
Joining Debt-IN in 2016 as the CFO tasked with growing the company, Justin brought with him extensive experience and a reputation for impressive financial and operational execution in high pressure environments (both locally and in the United States).
Hena joined Debt-IN right at its inception, where she, like founding partner Mark Essey, helped man the phones. Today she has grown to become an integral, loyal member of the team, with a wealth of unrivalled experience in the industry. She is responsible for ensuring our commitment to service excellence.
Roz’s experience gained from owning her own BPO Company where she was responsible for the strategic direction, sustainability, people management and acquisition of new business places her to understand all aspects of this complex industry and has brought this wealth of knowledge and experience to Capability BPO Global.
Stijn has more than 20 years’ experience working in the global BPO market services industry. He is skilled in Strategic Leadership & transformation, Service Delivery, Operations Management, Coaching, Customer Relationship Management (CRM), Global Sourcing Strategy and Customer Satisfaction.
A COPC Certified Implementation Leader with extensive experience of operating in and implementing COPC standards, Thomas has over 20 years of experience in business process outsourcing across multiple sectors.
An expert in Business Process Outsourcing, Back Office & Customer Care Operations, Rosario has more than 10 years’ experience in Outsourcing / Offshoring (Customer Care, Sales, Back Office), Services. Key attributes include: Account Management, People Management, Business Process Outsourcing, Business Process Analysis and Re-engineering, Training, KPI defining and implementation, MBO.
This is the contracting of certain business activities and functions to a third-party provider (like us). The difference between ourselves and many other BPO providers is that we consider ourselves (and operate like) an extension of your own business. We ensure that we fully understand who you are and what you want to achieve, in order to facilitate the best result for you. .
What you can expect to see:
- AN OVERALL IMPROVEMENT IN PRODUCTIVITY THROUGH THE UTILISATION OF OUR RESOURCES
- REDUCTION IN OPERATING COSTS
- REAL TIME FOCUS ON CORE BUSINESS AREAS
- THE ABILITY TO CHANGE AS CUSTOMER NEEDS AND DEMANDS CHANGE
- IMPLEMENTATION AND USE OF STATE OF THE ART TECHNOLOGY
Yes, we do. Absolutely. As a proudly South African company, Impact Sourcing and CSR in general are very important to us. We see great value in empowering the previously disadvantaged, nurturing young talent and imparting valuable skills development… because in so doing we are improving communities and our economy in general. Our impact sourcing partners are Harambee and the Maharishi Institute, who are both leaders in the field. .
Oui, Ja, Si, Da, Ewe, Yebo, which is to mean… yes. Reach out, and get us to reach out on your behalf. We’re good at it. .
There is never a minute that our lines of communication are not open and managed, that’s a guarantee. .
This is an information security standard, and yes, we are fully compliant, meeting all best practice safeguards and requirements, ensuring confidentiality and the integrity of content at all times. .
Yes, we do. To clarify, COPC is the international gold standard for measuring and improving the operational activities that support the customer experience. It includes performance-improvement, training, certification, and benchmarking. .
Absolutely. We are closely aligned with the BPESA mission to create jobs in the South African BPO industry..
We can increase and decrease capacity as per our clients needs, and we can do so quickly and seamlessly. Currently we have in excess of 200 seats and are continuing to grow. We’re here to help you grow though too, so if all you need is a block of 12 seats, we can do that too.