Business As Not so Usual

Many are referring to the new way of work as the “new normal” as companies come to terms with having to split their workforces across working from home or from the office and having many not working at all. Our roles as the management... Read More

Roz Broome
COO Capability BPO
May 21, 2020

Reflection over the last few weeks

The last 4 weeks have been a roller-coaster of emotions. I personally am amazed at how effective our Government has been in their initiatives to keep South Africans and the people in our country safe. I believe President Ramaphosa outdid ... Read More

Mark Essey
CEO Capability BPO
May 21, 2020

Coronavirus putting Business Continuity Plans to the test

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower of humanity is being tested Businesses, health organisations and governments... Read More

Multiple Country Contributions
March 29, 2020

COVID-19 Corona Virus South African Resource Portal

On 31 December 2019, the World Health Organization (WHO) reported a cluster of pneumonia cases in Wuhan City, China. ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of what we now know as ‘Coronavirus Disease 2019’ (COVID-19). Since then, the virus has spread... Read More
January, 2020

Everest Group - South Africa's GBS sector's value proposition

Most companies enabled 40-60% of their workforce to work remotely during COVID-19; with a number of companies reporting ~5% increase in productivity • Robust remote working infrastructure, augmented by relaxations in network infrastructure provisions and additional spectrum allocation, facilitated the quick transition... Read More

Capability BPO
August, 2020