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Enabling sustainable and quality-oriented growth
through the empowerment of people
Capability BPO™ is an organisation that can be best described as energetic, client-centric, people-focused, and passionate about you and your customers.
We possess in-depth industry experience across multiple industry verticals, both internationally and locally, with comprehensive Customer Experience (CX / NPS) capabilities and expertise.
We work according to the COPC™ methodology framework with COPC certified implementation leaders on site and are ISO 27001 certified.
“GO2SALES, a fast-growing company in the vending machines segment, started working with Acca19, powered by Capability BPO™ in 2016. As of today, Acca19 supports almost the entire sales process: onboarding, upselling, caring, logistics. On average, this gives us +400 new customers per month, helping us to sustain our growth both in terms of Customer Base and in terms of revenue, with a strong plus on churn reduction. I can say we were looking for an outsourcer, and we found a partner instead.”
Cosimo Barracu founder and CEO di GO2SALES
We provide world-class outcome-based innovative solutions that drive excellent customer service engagements, supported by dedicated teams.
We focus on engagements that allow us to apply a personal touch through a dedicated, agile, and client-centric approach.
Capability BPO™ invests heavily in leveraging the digital capabilities of today to drive better outcomes for our clients. Our Care Labs provide our clients with valuable insight into how we operate, creating test-environments for clients to view new processes, technology, and our ways of working.
Co-designing client solutions at a global scale.
OUR SERVICE MODEL PHILOSOPHY AND DESIGN
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Dedicated Client teams servicing your customers via seamless Omni Channel solutions (Email, web, app, voice, chat, social, text, human-in-loop, etc.).
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Co-create custom designed, built, and deployed solutions.
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Co-create custom designed, built, and deployed solutions.
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Broad and robust reporting of client KPI’s to monitor and manage performance.
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Continuously enhance, improve, or create ways that make the lives of our employees, our clients, their customers, or the eco-system in which we operate in better.
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Workplace management Consultative and collaborative, assisting our customers in achieving the best outcome.
TESTIMONIALS
Capability BPO has a great understanding of what we as a business want to achieve. The COVID-19 pandemic and the proactiveness of Capability BPO showcased this even more. They listen to our needs, provide collaborative feedback, and then put into action what they say they intend to do. This understanding, listening and, follow through are highly valued by Groupon... Read more
Francisco Toledo
Director, Vendor Management OrganizationBack in 2018, when we founded 7G Digital Media, our new strategic marketing agency, we outsourced the onboarding of new customers to Acca19, powered by Capability BPO™, based on their solid telephone outbound B2B experience. The decision worked! We can attest to the success of the solution, in both reducing onboarding costs and in building up our presence in segments like SME and SOHO.
Marco Michielon
Founder and CEO di 7G Digital MediaGO2SALES, a fast-growing company in the vending machines segment, started working with Acca19, powered by Capability BPO™, in 2016. As of today, Acca19 supports almost the entire sales process: onboarding, upselling, caring, logistics. On average, this gives us +400 new customers per month, helping us to sustain our growth both in terms of Customer Base and in terms of revenue, with a strong plus on churn reduction. I can say we were looking for an outsourcer, and we found a partner instead.