Challenge

The Contact Center industry, by their very nature entails employing many employees. This drives a high demand within HR, and the related admin processes such as on-boarding onto HR and IT systems, pension fund forms, drafting employee contracts, and first line HR admin support, etc. Such processes that can be time consuming, require a level of flexibility, and can be costly to deliver.

Solution

We designed and built a HR Back Office solution, in Suriname, to support a Dutch organisation with 500+ employees and growing.

Our solutions was achieved through the digitalization of HR files, within full compliance of the GDPR and data protection regulatory requirements and underpinned with ISO27001 certification.

Results

By building the HR Back Office in Suriname we have created more jobs in Suriname. We have driven a quicker turnaround time in overall HR administration and are able to on-board new employees quicker.

• Reduced 3 days turnaround to 1 day.
• Reduced cost of operation.
• HR staff in Netherlands are able to focus on improving HR at a strategic level, free to engage more with client teams.