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As a strong emerging business, we consciously focus on our culture and our people. With the belief that we can only be as good as our people, we drive a collaborative and engaging culture and operational environment.
We are a people business, passionate, socially responsible, and engaged. We are driven by the strong belief in putting our employees at the center of our efforts as we strive for quality, performance, and social engagement, making the lives better for our staff, their families, and the communities they live in.
Our management team is approachable and open to new ideas. Our overall approach is to be as open and transparent as we can possibly be and includes celebrating when we are doing well and being clear when we could do better. These open discussions enable our teams to contribute, to make suggestions, and bring cohesion.
We involve our people in everything we do, encourage positive interactions, and provide ongoing coaching and training.
We spend time and budget on giving back by investing in private schooling for our employee's children, supporting social causes like sponsoring an orphanage.
We actively embrace Impact Sourcing, by recruiting talented staff from disadvantaged communities; people who are below the national poverty line or long-term unemployed, through our strategic partnership with the Harambee Youth Accelerator (Skill development programme for unemployed youth). Such an initiative aids to uplift and improve conditions not only for the person hired but their immediate families whom they support as well.
Capability BPO™ was formed through the vision and strategy of expanding the existing domestic Debt-Collection and Credit Control business Debt-IN, into a business focussing on becoming a recognised player in the Business Process Outsourcing (BPO) and Global Business Solutions (GBS) arenas.
As a Global Alliance of like-minded companies we share a collective commitment for continual innovation and improving our service to our Clients. Capability BPO™ is founded on our common promise to offering high quality and cost-effective solutions, while maintaining a focus on being fast, flexible, and nimble to meet today’s rapidly changing world.
BPESA KZN Board Member
Mark founded Debt-IN in 2008. His hands on approach, keen operational...
Mark founded Debt-IN in 2008. His hands-on approach, keen operational insight, and extensive financial experience gleaned from over a decade in the financial sector working with blue-chip industry leaders, have led to the companies great success in the debt collection and credit recovery market.
Hena joined Debt-IN right at its inception, where she, like founding partner Mark Essey, helped man the phones. Today she has grown to become an integral, loyal...
Hena joined Debt-IN right at its inception, where she, like founding partner Mark Essey, helped man the phones. Today she has grown to become an integral, loyal member of the team, with a wealth of unrivalled experience in the industry. She is responsible for ensuring our commitment to service excellence.
Vivekni Haribhai is an essential component in negotiating, analysing the legal requirements and providing robust commercial advice and solutions to transaction(s) within strict timeframes...
Vivekni Haribhai is an essential component in negotiating, analysing the legal requirements and providing robust commercial advice and solutions to transaction(s) within strict timeframes. Her extensive experience and legal knowledge, which leads to commercially favourable outcomes that creates value within the business are an enormous asset to the business.
Custom Connect International BV
Stijn has more than 20 years’ experience working in the global market ...
Stijn has more than 20 years’ experience working in the global BPO market services industry. He is skilled in Strategic Leadership & transformation, Service Delivery, Operations Management, Coaching, Customer Relationship Management (CRM), Global Sourcing Strategy and Customer Satisfaction.
Custom Connect International B.V
A COPC Certified Implementation Leader with extensive experience of operating...
A COPC Certified Implementation Leader with extensive experience of operating in and implementing COPC standards, Thomas has over 20 years of experience in business process outsourcing across multiple sectors.
Paul joined Debt-IN in 2014 as a Senior Training Manager, managing the sourcing, screening, interviewing and training of new entrants into the Debt-IN environment...
Paul joined Debt-IN in 2014 as a Senior Training Manager, managing the sourcing, screening, interviewing and training of new entrants into the Debt-IN environment. Having an in-depth understanding of outbound dialler activity and the ability to analyse dialler-output data to identify potential problems/issues, Paul is now Operations Manager focusing on developing strategies that increase revenue for both inbound and outbound calls.
An expert in Business Process Outsourcing, Back Office & Customer Care Operations, Rosario has more than 10...
An expert in Business Process Outsourcing, Back Office & Customer Care Operations, Rosario has more than 10 years’ experience in Outsourcing / Offshoring (Customer Care, Sales, Back Office), Services. Key attributes include: Account Management, People Management, Business Process Outsourcing, Business Process Analysis and Re-engineering, Training, KPI defining and implementation, MBO.