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Over the last 16 years, the Call Centre industry has become one of Albania’s main sources of employment, with the sector officially employing over 30,000 Albanians
Albania has a young population with a workforce of 3.2 million, many of whom have a flair for languages, such as English, Albanian, Italian, German, French, Turkish and South Croatian.
The Albanian government is committed to introducing reforms, and focusing on improving the business climate, including a legal framework favourable to foreign investment.
High value services in IT, Telemarketing and Tele Sales in Inbound and Outbound Technical Support, Lead Generation, Helpdesk and Market Research.
Dynamic, flexible, and well-trained workforce, accessible at favourable wages with many of the workforce working in Customer facing positions.
A young talent pool of highly qualified, highly motivated, low cost workforce with over 160 000 students enrolled in universities focusing on language studies.